Free Shipping & Free Returns in Ireland.  Same Day Delivery in Waterford City (15K radius) on request.

Frequently asked questions...do reach out to us if there is anything else you would like to ask!
COVID-19 & DIFFERENT LEVELS OF LOCKDOWN

We are operating as normal.  Please allow an extra couple of days for national deliveries.

We will stay open for business during ALL levels of lockdown.

 

We are carefully monitoring official guidance from the government and public health authorities with regard to COVID 19 virus.

 

We have implemented a strict regular hand washing routine and use disposable gloves when packing and wrapping our boxes.  Packing surface areas are cleaned and disinfected regularly.  The HSE advises that there is no evidence of a risk of contracting the virus that causes COVID 19 from money, mails or parcels.

 

 

 

CHRISTMAS SHIPPING & SCHEDULES

Once off boxes (regular or Christmas themed):  We will ship these as normal (1-2 working days) unless you tell us you would like a different shipping date.

 

Gifting a Monthly or Advance Subscription?

 

We can begin the subscription as normal and ship to the recipient from the first of next month

or

We can send you the first box in early December and the remainder of the subscription boxes to the recipient from January

 

You will receive a link to an e voucher in the confirmation email or we can post you a gift voucher if you wish.

 

Please do get in touch with us with any requirements/changes/requests.  We are very flexible and will try our best to accommodate you. 

 

We will continue to operate throughout ALL levels of lockdown and will be shipping boxes every weekday until December 23rd. 

 

*Please note that boxes shipped on December 23rd may not be delivered before Christmas*

 

Christmas Opening & Shipping Dates:

 

Thursday December 24th: Closed

Friday December 25th:  Closed

Saturday December 26th:  Closed

Sunday December 27th: Closed 

Monday December 28th: Closed

Tuesday December 29th:  Open as normal & shipping boxes

Wednesday December 30th:  Open as normal & shipping boxes

Thursday December 31st: Open as normal & shipping boxes

Friday January 1st: Closed

Saturday January 2 Open as normal 

Sunday January 3: Closed

Monday January 4: Open as normal & shipping boxes & subscription boxes for January will ship.

WHAT IS THE BOOK RESORT?

The Book Resort is a book subscription & gift box service based in Ireland.

Every month we deliver a luxury box, beautifully presented with a brilliant brand new book, a generous decadent bar of chocolate, and an artisan surprise from a small Irish business direct to your door.

 

We will also include a hand written card, created and designed by an Irish artist with a personalised message if you wish.  

A range of one time gift boxes are also available.

 

Don't live in Ireland?  We can send our boxes anywhere in the world via carrier pigeon (aka couriers).

HOW DOES THE BOOK RESORT WORK?

You decide if you would like a subscription box or a one time gift box.  Around the 1st of each month, we ship our monthly boxes so subscribers should receive their box during the first week of the month in Ireland.  For everywhere else, we would expect you to receive the box by the second/third week.

 

One time gift boxes ship 1-2 days after date of order, unless you specify a different delivery date.  Just reach out to us if you would like a different delivery date.

KIDS SUBSCRIPTION BOXES-what way do they work?

Kids Book Boxes ship within a week after date of order and then every quarter.  You will receive the first box soon after ordering and the next boxes ship on 15th June, 15th September & 15th December.  

 

WHAT IS IN THE BOX....There are 2 brilliant new books , tailored for each childs age group, a copy of the wonderful "The Happy News" newspaper & a pair of fabulous"Polly & Andy" socks.

 

You can also choose a bespoke subscription and add as many or as few products as you wish.

 

What is "The Happy News"?  Have a look at it here.

 

What are "Polly & Andy" socks?  Check them out here.

 

AGE & GENDER...You will be asked the age and gender of the child/children in the checkout so we can curate each box for you.

BILLING...You will be billed immediately and your first box will ship 1-2 days after order.   You will be billed again at the start of the next quarter, ie 1st June, 1st September etc and those boxes ship the 15th June, 15th September and so on.

PRICING...The kids book boxes are priced at EUR45 for each box.  Bespoke subscriptions start at EUR20.   We also have a one time kids gift box available for EUR43.

SHIPPING...The kids subscription book boxes ship quarterly, so they will ship on the 15th March, 15 June, 15 September & 15 December.

DELIVERY COST...There is free delivery for all of our boxes within Ireland.  Delivery to Europe is EUR9 & worldwide shipping is EUR14.

CANCELING?...Same as always, you can cancel whenever you want.  There are absolutely no costs.

 

IS THE BOOK RESORT AN IRISH COMPANY?

Yes, we are 100% Irish.  In addition all the surprises are from small Irish businesses, the chocolate is sourced from Irish chocolatiers, our cards are made in Waterford/Kilkenny and we use an Irish book wholesaler.  So are we Irish...definitely, absolutely & completely.  

Ps.  Even our boxes are Made in Ireland & our packaging is from Cork.

WHAT IS IN THE SUBSCRIPTION BOOK BOX?

The monthly book box has a fantastic brand new book, a generous bar of chocolate and a artisan surprise from a small Irish business.  

 

This arrives delivered to your door in a luxury box, beautifully wrapped and presented ensuring a very pleasant unboxing experience.

 

If you choose a gift subscription you can have a card included in the first box if you wish.   Our cards are created and designed by an Irish artist.

WHAT IS IN THE ONE TIME GIFT BOXES?

Wonderful , wonderful things.  We have a range of one time gift boxes all with fabulous different products.  Please view them here.

 

WHEN WILL MY SUBSCRIPTION BOOK BOX BE SHIPPED?

We ship our subscription book boxes monthly,  on the 1st of every month, or on the next working day if the 1st is on a weekend or bank holiday.

Subscribers in Ireland should receive their box during the first week of the month.

 

International customers will be waiting a little longer.

WHEN WILL MY ONE TIME GIFT BOX BE SHIPPED?

We ship our boxes on a daily basis (Monday-Friday), so you can expect yours to go out fairly soon after ordering, 1-2 days is the norm.  If you live in Ireland you can expect it to be delivered very quickly.  European and international customers should allow up to 10-15 working days for delivery.

 

If you require a different shipping date please call us on 083 1329794 or email us>> thebookresortie@gmail.com.

WHEN DO I RECEIVE MY FIRST MONTHLY SUBSCRIPTION BOOK BOX?

You will receive your box the first week of the following month.  If you sign up on 25th October for example, you will receive your first box during the first week in November if you live in Ireland and during the second week of November for the rest of the world.

CAN I GIFT A SUBSCRIPTION?

Of course you can, simply follow the instructions below.

1.  Choose "This is a gift" in the checkout.  Please give the recipients delivery address in the checkout.

 

2. Choose the length of the subscription.  You have the option of   1, 3, 6 or 12 month subscriptions or until you cancel.  


3. Choose the start date of the subscription.  Your card will be charged on the start date and the box will be delivered the following month.  For example, If you would like your gift box to begin arriving in early March please choose any date in February.  The cut off is the last day of the month, ie-the last day of February in the example above. 

 

4. If you would like a card included in the first box please fill in the message for the card in the gift message box.  This will appear at the final stage of the checkout.

WHATS THE DIFFERENCE BETWEEN A SUBSCRIPTION BOOK BOX & A ONE TIME GIFT BOX?

The main difference is that a gift box is a one time purchase, whereas the subscription box is an ongoing subscription.  A  gift box will be shipped with 1-2 working days.  Subscription boxes ship the 1st of every month.  If the 1st of the month is on a Saturday or bank holiday, they will ship on the next working day.

WHEN DOES MY ADVANCE SUBSCRIPTION START?

The advance subscriptions start at the beginning of the following month that the subscription was purchased.

For example if someone gifted you a 6 month subscription and that was purchased in December, the subscription will automatically start in January and will run until June.

 

You or the purchaser can request a different start date/pause/delay the subscription at any time.  Simply email us @thebookresortie@gmail.com or call us on 083 1329794 or dm us on Insta and we can do that for you.

HOW DOES BILLING WORK?

You are billed each month on the same day that you signed up.  If you sign up on the 15th September, you will be charged on the 15th September and you will receive your first box during the first week of October if the box is being shipped to Ireland.  

You will be billed again on the 15th October and will receive that box during the first week of November and so on. 

Our European and international customers should expect their box to arrive in the first two weeks of the month.

WHAT IS THE CUT OFF DAY FOR SIGNING UP FOR A SUBSCRIPTION BOX?

The last day of each month is the final day for signing up, ie the 30th or 31st of the month before.

CAN I ORDER OVER THE PHONE?

Of course you can.  Ring us on 083 132 9794 and we can take all of your details.  

ONE4ALL VOUCHERS & WATERFORD GIFT VOUCHERS

We accept both One4All and Waterford Gift Vouchers.

If you wish to use a One4All gift card, you can proceed as normal.  If the value of the item that you wish to purchase is greater than EUR50, please call us on 083 1329794.

Since January 2020, the EU has placed a limit of EUR50 per transaction online with anonymous gift cards.

If you have a Waterford Gift Voucher, please place your order by phone on 083 132 9794 or email thebookresortie@gmail.com. 

 

 

DO YOU OFFER FREE RETURNS?

Yes, we offer free returns and free shipping in Ireland.  We accept returns up to 14 days after you receive them.  Just email us...thebookresortie@gmail.com, call us on 083 1329794 or use the contact us page to let us know you would like to return your box.

We will arrange for a courier to collect your box.  We will refund the card used once we receive the box back with all of the contents intact, unused and in a resalable condition.

We do not accept partial refunds.  All items in the box must be returned.

HOW DO I CANCEL MY SUBSCRIPTION?

In your account there is an option called subscription settings and the option is there to cancel.  There is no notice period required, the day before you are billed is fine and you can cancel at any stage.  You can also pause your subscription instead if you prefer.

WHAT BOOK COMES IN THE BOXES?

Ah ha...now thats where the surprise lies.  Its a closly guarded secret.  Every month, we read, research and discuss what books to send the following month.  We talk to book bloggers, reviewers & publishers to ensure the book we do choose is the ideal fit for you.  You can specify the genre you prefer for your subscription or you can leave it up to us.

 

Rest assured we choose the books very carefully.  if you have read the book already, we send you another one immediately.  We don't ask for the first one back either, you may may keep/gift/donate it.

WHAT IF I OR THE RECIPIENT HAVE READ THE BOOK?

We will arrange for a replacement book to be sent to you straight away.  We do not ask for the first book back, you may keep/gift/donate it.

If this does happen please let us know immediately by email thebookresortie@gmail.com or by calling 083 1329794.

If the book you receive is not to your taste, we ask that you try it but if you do not wish to do this, you may of course return the full box for a refund. 

We do offer free returns for up to 14 days after you receive your box.  Please do not use any of the items in the box and ensure they are in a resalable condition.  Please let us know that you wish to return the box by email thebookresortie@gmail.com or by calling 083 1329794.

CAN I HAVE SAME DAY DELIVERY?

Absolutely, once the recipient is living in Waterford or within 15K of Waterford City.

We now offer same day delivery service to our customers in Waterford city and surrounding ares (15 Km radius).

If you order before 12 Noon and just call, text, DM or email us to let us know you would like same day delivery we will arrange to have your order delivered that very same day at no extra charge.

This is available in Waterford City, Dunmore Road Area, Tramore, Dunmore East, Ferrybank, Slieverue & anywhere within a 15 kilometre radius.

 

HOW MUCH IS DELIVERY?

It is free, completely free anywhere in Ireland.  No charge at all.  This applies to all subscriptions and gift boxes.

 

Monthly Subscription Box

 

Europe including United Kingdom €9

Rest of World €14

 

Classic Gift Box/Thinking of You Box/Bath Box/Birthday Box

 

Worldwide flat rate of €14

 

Luxury Gift Box 

 

Worldwide flat rate of €22

 

Advance Subscriptions

 

Worldwide flat rate of €14 per box

3 month subscription is EUR42

6 month subscription is EUR84

12 month subscription is EUR168

 

DO YOU DELIVER OUTSIDE OF IRELAND?

Of course.  We are very serious in our quest for global domination.  We do have to charge for shipping outside of Ireland, we are sorry for this but postal rates are extremely high...possibly because we are on an island.  Its a great island but it does mean a ship or plane is needed to get stuff off it and these are apparently very expensive....sigghhhhhh!!! 

 

Subscription box delivery in Europe is EUR9 & worldwide is EUR14

One time gift box delivery worldwide is EUR14.  The luxury boxes are EUR22 because they are quite a bit heavier.

Please note that we use a track and trace courier in Ireland & UK.  

 For Europe & Rest of the world we use An Post standard delivery which is not tracked.  Please bear this in mind when placing an order with us.

 

 

WHAT IF THE CONTENTS OF MY BOX ARRIVE DAMAGED?

We would of course, replace the box for you immediately.

Just email us...thebookresortie@gmail.com or use the contact us page to let us know your stuff arrived damaged.  If you could us send a photo too, that would be great.

HOW MUCH IS THE MONTHLY SUBSCRIPTION BOX?

The subscription box is €33 per month and comes with free delivery in Ireland.  You are billed when you first sign up and then on the same day every month thereafter.  

European Shipping Rates

€9

International Shipping Rates

€14

HOW MUCH ARE THE ONE TIME GIFT BOXES?

The classic gift box is a one time purchase of €36 and has free delivery in Ireland.  There is a flat shipping rate of €14 for all other countries.

 

The bath box is a one time purchase of €36 and has free delivery in Ireland.  There is a flat shipping rate of €14 for all other countries.

 

The birthday box is a one time purchase of €38 and has free delivery in Ireland.  There is a flat shipping rate of €14 for all other countries.

 

The thinking of you box is a one time purchase of €49 and has free delivery in Ireland.  There is a flat shipping rate of €14 for all other countries.

 

The luxury gift box is a one time purchase of €65 and has free delivery in Ireland.  There is a flat shipping rate of €22 for all other countries.

 

The premier gift box is a one time purchase of €95 and has free delivery in Ireland.  There is a flat shipping rate of €22 for all other countries.

SPECIAL REQUESTS?

We receive many requests-practically daily and we are able to accommodate almost everyone.  Below are some examples that we have been asked.

No chocolate, gluten free chocolate, two books, different delivery date, specific books, pay by bank transfer to name a few.

Just ask, if we can do it, we will.

CAN I CHANGE MY ORDER?

Of course you can.  

Simply reach out by email thebookresortie@gmail.com or call/text/WhatsApp on 083 1329794,

DO YOU DONATE TO CHARITY?

Absolutely, giving back is essential to our society.

To date, we have donated to Dogs Angels Ireland, gifted #50 gift boxes to #50 front line workers for #oneaday, assisted JRS in sourcing gift boxes rates.

However, our proudest commitment is that we are going to donate "Confidence Boxes" to teenage girls in need.

We really want to boost our young girls confidence.  They need us to help them.  For every 10 Confidence Boxes sold we will donate 1 Confidence Box to a teenage girl in need

Free Shipping & Free Returns in Ireland.
Same Day Delivery in Waterford City(15K radius) on request!

thebookresort

Follow us on Instagram @thebookresort sometimes we give away seriously good stuff.

Address: Butlerstown, Co Waterford

Phone: (+353) 083 132 9794

Copyrights 2020 © All Rights Reserved By thebookresort