Here to help
Help & FAQs
Find answers about our gift boxes, book subscriptions, delivery and ordering.
Are the books brand new?
Are your hampers suitable for young adults?
Can I add extra items to a ready-made gift hamper?
Can I add extra products to my next subscription box?
Can I buy a book subscription as a gift?
Can I buy an Advance Book Subscription as a gift?
Can I buy individual products without a gift box?
Can I change or cancel an order after placing it?
Can I change the genre on my book subscription?
Can I change the gift message after ordering?
Can I choose a delivery time?
Can I choose a shipping date?
Can I choose the book for my gift hamper?
Can I choose the delivery date?
Can I create my own gift box?
Can I have the first Monthly Subscription box sent early for Christmas?
Can I include a gift message?
Can I order by phone?
Can I order today for Christmas, a birthday or another special occasion?
How do I pause or cancel my monthly subscription?
Can I send a gift anonymously?
Can I send a gift directly to the recipient?
Can I send gifts to more than one address?
How do I track my order?
Can the first subscription box be sent to me and the rest to the recipient?
Can you cater for dietary requirements?
Can you write “Do Not Open Until Christmas” on the box?
Do you ship Christmas gifts on Christmas Eve?
Do you offer corporate gifts?
Do you ship outside of Ireland?
Do you ship to Europe?
Do you ship to the UK?
Does the recipient need to activate their gift subscription?
Are your gift hampers alcohol-free?
How do I know they'll like the book?
How do "The Book Resort" book subscriptions work?
How do you choose the books?
How does billing work for my monthly subscription?
How does the shipping calendar work?
How far in advance can I order a gift?
How long does delivery in Ireland take?
How long does delivery in Northern Ireland take?
How many items can I add to a Create Your Own Gift Hamper?
How much does shipping cost?
I forgot to leave a message for the card when placing my order.
I live outside Ireland — can I order a gift for someone in Ireland?
I entered the wrong shipping address. What should I do?
I put the wrong billing address in when ordering - will the recipient see the invoice?
What are your last order dates for Christmas 2026 delivery?
What book genres do you offer?
What happens if my gift arrives damaged?
What happens if my parcel is delayed or doesn't arrive?
What happens if someone has already read the book?
What happens if the recipient isn't home?
What kind of books can I expect to receive?
What kind of packaging do you use?
What payment methods do you accept?
When will my order be shipped?
When will the first book subscription box arrive?
Which book genre should I choose?
Will the receipt be included in the gift hamper?
Can you deliver a gift to someone in hospital?
Yes. We deliver gifts to hospitals. Include the recipient's full name and any relevant ward or department information in the delivery address.
You can also browse our Get Well Soon Gifts.
Can you deliver to a nursing home or care home?
Yes, provided the care home accepts deliveries. Include the recipient's full name and the complete care-home address when ordering. If you're unsure about their delivery arrangements, it's best to check with the care home first.
Can you deliver a gift to someone's workplace?
Yes. Enter their workplace as the shipping address and include the recipient's full name and company or department where appropriate.
Do I need the recipient's Eircode?
Please include the Eircode whenever you have it. The more complete the delivery address, the easier it is for the parcel to reach the correct recipient without unnecessary delay.
If you don't know the Eircode, you can look it up using the Eircode Finder. If you still can't find it, enter A00 Test in the Eircode field and make sure the rest of the delivery address is complete and accurate.
Does same day shipping mean same-day delivery?
No. Same day shipping means that orders placed before 3pm Monday to Friday are shipped from our Waterford workshop that day. Delivery within the Republic of Ireland normally takes another 1–2 working days after shipping.
Will there be customs charges if I send a gift outside the EU?
Customs charges may apply when a gift is sent to a country outside the EU. Any customs charges that apply are the responsibility of the recipient/customer and aren't included in our shipping charge.
Do any of the chocolates or sweets contain alcohol?
No. Our chocolates and sweets do not contain alcohol.
Do you have vegan gift hampers?
Yes. We have a Vegan Gift Box, and vegan products are also available from time to time when creating your own gift hamper.
Do you have gluten-free or dairy-free chocolate?
Depending on current availability, we may be able to accommodate a gluten-free or dairy-free request. Please contact us before ordering and we'll tell you what we currently have available.
Can I make a gift hamper without chocolate or food?
Yes. A gift hamper doesn't have to include food. With our Create Your Own Gift Hamper you can choose from books, candles, skincare, stationery and other gifts and leave out chocolate or other food products.
Do all of your gift hampers contain a book?
No. Books are at the heart of many of our gifts, but we also have gift hampers that don't contain a book. Check the contents on the individual product page, or create your own gift hamper and choose exactly what you'd like included.
Can I create a gift hamper without a book?
Yes. Choose our Create Your Own Gift Hamper and simply select the products you'd like included. There's no requirement to add a book.
Will the gift arrive ready to give?
Yes. Your gift is presented in one of our signature gift boxes, with the contents carefully packed and your personal message handwritten on a card. If you're sending it directly to the recipient, you don't need to wrap it again.
For an extra-special finishing touch, you can also add Gift Wrapping to your order.
Do you sell gift cards if I don't know what to choose?
Yes. The Book Resort Gift Card lets the recipient choose their own gift. The gift-card code is emailed immediately after purchase and can then be forwarded to the recipient with your own message. Our gift cards do not expire.
What happens if I order after the recommended Christmas shipping date?
We'll continue shipping orders on Monday 21, Tuesday 22 and Wednesday 23 December 2026, but orders shipped after our recommended final shipping date of Friday 18 December cannot be relied upon to arrive before Christmas. You'll receive tracking details as soon as your gift is shipped.
Can I order a Christmas gift on 23 December?
Yes, if the gift is in stock, we'll still be shipping orders on Wednesday 23 December. However, this is our final shipping day before Christmas and an order sent that late will probably arrive after Christmas.
Do you deliver between Christmas and New Year?
Yes, but we operate a reduced Christmas schedule.
| Date | Shipping schedule |
|---|---|
| Friday 18 December | Recommended final shipping date for delivery before Christmas. |
| Monday 21 December | Shipping continues, but delivery before Christmas cannot be guaranteed. |
| Tuesday 22 December | Shipping, but pre-Christmas arrival cannot be guaranteed. |
| Wednesday 23 December | Final pre-Christmas shipping day, but Christmas Eve delivery is not available in most areas. |
| 24–29 December | Closed — no shipping. |
| Wednesday 30 December | Shipping. |
| Thursday 31 December | Shipping. |
| Friday 1 January 2027 | Closed. |
| Monday 4 January onwards | Normal Monday–Friday shipping schedule resumes, and January subscription boxes will ship. |
Can I get next-day Christmas gift delivery?
Delivery in the Republic of Ireland normally takes 1–2 working days after shipping, but we don't guarantee next-day delivery, particularly during the busy Christmas period. Orders placed before 3pm Monday to Friday are shipped the same working day.
Can Christmas hampers sell out?
Yes. Our Christmas hampers sell out every year, and some seasonal products are available in limited quantities.
If you've found the hamper you want, you can order early and choose a later December shipping date in the cart. We put the items for your hamper aside when you order, so you don't need to worry about it selling out before your chosen shipping date.
What if the person I'm buying for doesn't celebrate Christmas?
You can choose one of our regular gift hampers instead of a Christmas-themed gift and add whatever personal message you'd like. You can also create your own gift hamper if you'd prefer to choose the contents yourself.
Will my Christmas gift arrive wrapped and ready to give?
Yes. Our Christmas hampers arrive beautifully presented in our signature gift boxes with your personal message handwritten on the included card. No receipt or prices are placed inside, so you can have the gift sent directly to the recipient.
For an extra-special finishing touch, you can also add Gift Wrapping to your order.
Can I return a gift?
Yes. We have a 30-day return policy. To be eligible for a refund, the item must be unused, in the same condition it was received and in its original packaging. Please contact us before returning anything and we'll provide the return instructions.
Can I exchange a gift?
If you'd like something different, contact us first. Our normal process is to return the original item and, once the return is accepted, place a separate order for the replacement.
Can you deliver to a hotel?
Yes. We deliver gifts to hotels. Enter the recipient's full name, hotel name and full hotel address, and include the room number where known.
Will I have to pay customs or import charges when ordering from abroad for delivery in Ireland?
No. If the gift is being delivered within the Republic of Ireland, we pack it in Waterford and ship it from within Ireland. You do not need to arrange international postage or customs for the parcel yourself.
Can I track the gift from abroad?
Yes. Once the gift has been shipped, tracking information is sent to the email address and mobile number provided with the order, so you can follow the parcel from abroad.
Can I send a gift to Northern Ireland from abroad?
Yes. Order online from anywhere and use the recipient's Northern Ireland address as the shipping address. Delivery to Northern Ireland normally takes 5–7 working days after shipping.
Can my billing address be outside Ireland?
Yes. Your billing address can be outside Ireland and it does not need to match the shipping address. Enter your own address as the billing address and the recipient's address as the shipping address. We do not include receipts, invoices, billing details or prices inside gift hampers.
I don't know the recipient's address — can I still send them a gift?
Yes. If you know the recipient's name and have a contact number or email address for them, you can still place your order. Enter The Book Resort’s address as the delivery address (Unit 1, Whitfield North, Butlerstown, Co Waterford, Ireland. X91 D3K1) when ordering and add the recipient's name and contact details in the order notes. We'll contact them discreetly to arrange delivery and confirm where they would like their gift sent. We won't reveal what the gift is, and no receipt or prices are included in our gift hampers. Your order will be shipped once we have confirmed the delivery address with the recipient.
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