Frequently Asked Questions
The Book Resort
The Book Resort is a 100% Irish, family run gifting and book subscription comapny based in Waterford. We deliver luxury gift boxes, beautifully presented with wonderful new books, delicious chocolate and artisan surprises to book lovers worldwide every day.
Subscriptions and a range of once off gift boxes are available, all with a gorgeous hand written card included if you wish. The majorrity of our suppliers are Irish (even our boxes are made in Ireland) and we offer our customers complimentary shipping in Ireland and the north of Ireland.
Enjoy fabulous products and exceptional customer service when you shop with us.
Read about how it all started here.
Account
If you have a subscription account created before February 2023, please log in here.
All other accounts can log in here.
If you are having any issues, please contact us and we will be able to help you.
Your standard subscription box will have a brillant new book in a genre of your choice, a large delicious bar of chocolate & a little artisan gift from a small Irish business. Standard subscriptions are €34.95 per month and can be paid monthly or in advance.
A bespoke subscription allows you to curate your own subscription box and options start at €24.95 per month.
Shipping & Delivery
Shipping Schedule
Subscription boxes ship on the 1st working day of every month. If the 1st of the month is a weekend or bank holiday, subscription boxes will ship on the next working day.
One time gift boxes ship 1-2 working days after you order. We ship boxes every day and we have excellent inventory control so there should be no delay with your box being shipped.
Length of time for delivery depends on the delivery country, see below>>
Ireland including the north of Ireland
Allow 1 - 2 working days after shipping
United Kingdom & Europe
Allow up to 7 working days after shipping
USA & Canada
Allow up to 10 working days after shipping
Ireland including the north of Ireland
Free
United Kingdom
€15
Europe
€20
We are very conscious of the environment and keen to minimise our impact on the planet.
Our black signature boxes are FSC accredited. FSC stands for Forest Stewardship Council, which means it meets the "gold standard" ethical production.
Our tissue paper is reusable and recyclable and our mailing bags are recyclable too.
Miscellaneous
If you are a subscriber and this does happen, please accept our apologies. Just contact us here and let us know and we will pop an extra book in next months subscription box. This applies to Ireland and the north of Ireland only.
If you have received a one time gift box with a book you have read already, please contact us.
You do not need to send us the first book back. Please gift/donate or pass on the first book to someone you know who would like it.
Yes, please read our refund/return policy here.